Frequently asked questions
Answers to the questions we are asked most often. Can’t find yours? Call us on +33 5 62 94 27 28; reception answers from 7 am to 11 pm.
Your stay
Is the hotel open all year round?
No, the hotel closes in winter. In 2027 we welcome guests from 26 March to 29 October. Opening dates vary slightly each year: they are shown here and in our booking engine. To plan your stay, see our 2027 pilgrimage calendar.
What time can I check in and check out?
Rooms are available from 4 pm and must be vacated by 11 am. You can arrive at any time: reception is open from 7 am to 11 pm, and self check-in is available after that. Just let us know. Luggage storage is available before and after your stay.
Can I arrive after 11 pm?
Yes, you can arrive at any time. Reception is open from 7 am to 11 pm; after that, self check-in is available. Give your arrival time when you book or call us on +33 5 62 94 27 28 before 11 pm and we will explain how to collect your key.
How far is the Sanctuary?
About a 6-minute walk, and about 9 minutes to the Grotto. The town centre is about 3 minutes away. To come back up without effort, the public lift on rue de l’Égalité, 30 metres from the hotel, links lower Lourdes to our neighbourhood. The Sanctuary and its ceremonies.
Is breakfast included?
It is optional: a sweet and savoury all-you-can-eat buffet, served from 7 am to 10 am, at €12 per adult and €6.50 for children up to 12.
Can we have dinner at the hotel?
The hotel does not serve meals. Reception will recommend restaurants nearby and can order for you from restaurants that deliver. A table and cutlery are available to you.
Are the rooms air-conditioned?
Yes, all our rooms are air-conditioned, with free Wi-Fi, TV and a private bathroom.
Is there a lift?
Yes, the hotel has a lift. For any question about access to your room, call us on +33 5 62 94 27 28 before you book and we will advise you. Good to know for pilgrims who find walking difficult: the public lift on rue de l’Égalité, 30 metres from the hotel, links the upper town to lower Lourdes and saves the climb back from the Sanctuary.
Families
Do you provide baby cots?
Yes, free of charge, on request (one baby cot per room, for children under 2). Children under 2 stay free.
Which room is best for a family?
The Family Room (27 m²) sleeps up to 4.
Parking and access
Does the hotel have parking?
Yes, a locked private garage under CCTV, 20 m from the hotel, accessible 24 hours a day with a door code, at €12 a day. Limited spaces. If it is full, the Égalité municipal car park is 20 m away. All about parking.
I’m coming by motorbike, where can I park it?
In our locked garage, free if you book on our official website. A maintenance area is also available. How we welcome bikers.
How do I get here from the station or the airport?
Lourdes station, served by TGV from Paris, is about a 15-minute walk from the hotel. Prefer a taxi? Reception will book it for you. Tarbes-Lourdes-Pyrénées airport is 10 km away. All the ways to get here.
Booking and payment
Why book on your website rather than on a platform?
Because you book at the hotel’s official price, with no nasty surprises, and enjoy benefits reserved for guests of our official website: 5% off with our promo code, an upgrade if a higher room category is free, free garage for bikers. See our benefits.
Can I cancel my booking?
Yes, free of charge up to 48 hours before your arrival, by email, except for “non-refundable” rates. Full conditions are in our terms of sale.
Which payment methods do you accept?
Visa and Mastercard, as well as cash.
Is the tourist tax included?
No, it is paid on site. The amount is set each year by the town of Lourdes, per adult per night (€2.45 in 2027).
Do you welcome groups?
Yes, from 5 rooms, with a 50% deposit. Our group terms.